Shop policies
Thank you for supporting my tiny business!
My policies are slightly unconventional because my business model is slightly unconventional.
I want nothing but ease and delight for the people who go out of their way to support me, and I also want to make and sell work in a way that works for me. Sometimes it’s a delicate balance, but usually it works pretty well.
Please don’t hesitate to reach out if you have an issue, we’ll figure it out!
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All sales are final. Refunds are not available except for damaged goods or errors or my own making, which are handled on a case-by-case basis.
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Returns are not currently accepted unless goods are damaged. The buyer is responsible for providing an email with photo documentation of damaged goods within 5 days of receipt.
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Exchanges are not currently accepted unless goods are damaged. The buyer is responsible for providing an email with photo documentation of damaged goods within 5 days of receipt.
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See The Cloud Report page for FAQs related to account management, timing of mailing, etc.
Subscriptions to The Cloud Report (both annual and monthly) are non-refundable.
Monthly subscriptions can be cancelled at any time by logging into your account. You can email me to cancel your subscription and I’ll do my best to get to get to it within 3-4 business days, but I am not responsible for cancelling your subscription before your next billing date.
Issues not received due to an incorrect mailing address provided by the subscriber are technically not my responsibility to replace, but look: I replace them anyway. If you email me and you’re apologetic for the error, no problem, another issue goes right in the mail for you with the corrected address. But sometimes you guys get so hot in my inbox about not receiving this newsletter, only for us to find out it’s because you didn’t provide an apartment number, or because you gave a completely incorrect zip code. There’s no way for me to catch this, and I don’t have a good way to charge you for a second issue, so getting you the issue is now taking way more time and double the cost of postage and printing… but I want you to get it, so, I’m begging you… please be nice when you reach out! I am so sensitive and I just want people to not be mad at me, I’m trying really hard!